Role of Demographic Factors in Emotional Intelligence: An Empirical Study of Bank Managers

Minakshi Nagar
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Minakshi Nagar: Assistant Professor, Vivekananda Global University, Jaipur (Rajasthan), India.

Indian Journal of Commerce and Management Studies, 2017, vol. 08, issue 3, 26-32

Abstract: Emotional Quotient (EQ), the measure of Emotional Intelligence (EI), has been identified as an important factor, nowadays, in the performance and success of individuals both in their personal and professional lives. The present study aims to assess the level of EI among branch managers of commercial banks i.e., public sector and private sector banks engaged in various districts of Rajasthan. The study also delves into the relationship between EI of branch (bank) managers and the demographic factors such as age, gender, marital status, educational qualifications, and work experience. The results revealed that branch managers have higher level of emotional intelligence as measured with EQ test. Furthermore, a significant positive relationship between age and EI was found and the same was found for experience also, but no relationship was found between other factors such as, gender, educational qualifications, and marital status and EI. A suggestion for the enhancement of EI has also been offered.

Keywords: Emotional Intelligence; Emotional Quotient; demographic factors; branch managers (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:aii:ijcmss:v:08:y:2017:i:3:p:26-32

DOI: 10.18843/ijcms/v8i3/04

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