A REVIEW: DEVELOPING A QUALITY MANAGEMENT STRUCTURE FOR THE EDUCATIONAL SYSTEM IN ORDER TO INCREASE THE INSTITUTIONAL PERFORMANCE BY APPLYING THE PRINCIPLES OF TOTAL QUALITY MANAGEMENT

Ramona-Cristina Ghiţă
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Ramona-Cristina Ghiţă: University of Craiova Faculty of Economics and Business Administration Craiova, Romania

Annals of University of Craiova - Economic Sciences Series, 2018, vol. 2, issue 46, 61-66

Abstract: The interest in managing educational change has grown in recent years. The reality of education at national level shows a significant number of gaps as against the international education systems. This requires the development of a sustainable, feasible and current quality management structure. Quality assurance, as a structure of quality management for the education system, means gaining confidence among the direct or indirect beneficiaries of education and creation added value. This study aims the application of Total Quality Management using a number of methodological activities such as literature view, problem identification, GAP analysis, deviation analysis, ideas formulation and conclusions generation. Finally, the result of this research is a conceptual model for improving Romanian education as compared to the complete success of the education process in other states of the world.

Keywords: Total Quality Management (TQM); Institutional performance; Service Quality Determination; Desired performance, Quality Strategies, „Documented procedures” (search for similar items in EconPapers)
JEL-codes: I21 I28 M14 M42 M48 (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:aio:aucsse:v:2:y:2018:i:46:p:61-66

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