EFFECTS OF BUSINESS PROCESS RE-ENGINEERING ON PERFORMANCE OF SELECTED HOSPITALS IN LAGOS STATE

Olubayo Thomas Olajide, Oloyede Raheem Lawal and Sanusi Nureni Alaka
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Olubayo Thomas Olajide: University of Lagos Faculty of Management Sciences, Department of actuarial science & Insurance
Oloyede Raheem Lawal: University of Lagos Faculty of Management Sciences, Department of actuarial science & Insurance
Sanusi Nureni Alaka: University of Lagos Faculty of Management Sciences, Department of actuarial science & Insurance

Annals of University of Craiova - Economic Sciences Series, 2019, vol. 2, issue 47, 179-194

Abstract: This study investigated the effects of Business Process Reengineering on Performance of 2 selected Hospitals in Lagos State, Nigeria. Some Hospitals do not understand the importance of BPR in the development of work process and improvement of service performance. However, hospital needs to develop certain techniques in order to improve their service delivery. As such, BPR is among the management strategic tool used by organisations for competing in a dynamic environment and to achieved organisational survival. The study adopted survey research design. The target population of the study covered two selected hospitals, one private and one public (Subol Hospital Limited and Badagry General Hospital). These two hospitals were purposively chosen due to their span of team of services, more members of staff and getting enough information due to their long term of service in health sector. The instruments were distributed to the staff by employing convenient sampling technique. From the total number of the copies of the questionnaires administered, 126 copies of questionnaires were retrieved representing 61.76% were used to analyse data. Analysis was done using correlation analyses with the aids of Statistical Package of Social Sciences (SPSS). The findings shown that there is a positive correlation between business process renovation and operational effectiveness, also, the second hypothesis shown that there is a positive relationship between automation process and competitive advantage and finally, that management support has significantly positive effect on quality service delivery in the hospitals in Lagos State, Nigeria. The study recommended that management team of hospitals needs to focus more attention on service processes in the hospital by providing promotions to staff, giving out bonuses so that the staff can be readily to provide adequate and prompt quality service delivery.

Keywords: Automation; Business Process Reengineering; Health Sector; Nigeria. Performance; Renovation (search for similar items in EconPapers)
JEL-codes: M15 O32 (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:aio:aucsse:v:2:y:2019:i:47:p:179-194

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