COMMUNICATION COMPETENCES TRAINING FOR MANAGERS THROUGH ROLE-PLAY ACTIVITIES

Assist. Răzvan - Alexandru Călin Ph. D Student
Additional contact information
Assist. Răzvan - Alexandru Călin Ph. D Student: University of Craiova Department of Teacher Training - D.P.P.D. Craiova, Romania

Annals of University of Craiova - Economic Sciences Series, 2010, vol. 3, issue 38, 12

Abstract: Communication competences are an important indicator of professional success in most areas of activity and a predictor of social success of modern man. This study is a theoretical approach aimed to substantiate a number of good practices based on role-play as an active-participatory communication competences training in general, and for managers in particular. Starting from the definition of „communication” and „competence”, it was decided to operationalize the concept of „communication competences” in order to identify pathways of the formative approach based on role-play, while emphasizing the importance of the context (actual or anticipated ) in which communication takes place. The results obtained show that ameliorating and improving communication skills can be achieved through learning, practicing and introspection, taking into consideration indicators such as: (1) the analysis of the context of communication, (2) the conduct of rendering each other sensitive, of strengthening and motivating each other, (3 ) the conduct of active listening, (4) the conduct of observation, (5) the conduct of oral communication, (6) formulating and asking questions, (7) providing feedback - empathic conduct, (8) psychomotric conduct and (9) nonverbal conduct. Competences are applicable contextually - updated differently in different situations, educating the reflective practice capacity of the profession becoming indispensable - which shows the importance of personal development in gaining professional success.

Keywords: communication; communication competence; role-play; communication context. (search for similar items in EconPapers)
JEL-codes: I23 M12 M53 M54 (search for similar items in EconPapers)
Date: 2010
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
http://feaa.ucv.ro/AUCSSE/0038v3-011.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aio:aucsse:v:3:y:2010:i:12:p:91-102

Access Statistics for this article

Annals of University of Craiova - Economic Sciences Series is currently edited by Sorinel Domnisoru

More articles in Annals of University of Craiova - Economic Sciences Series from University of Craiova, Faculty of Economics and Business Administration Contact information at EDIRC.
Bibliographic data for series maintained by Anca Bandoi ( this e-mail address is bad, please contact ).