Meta-Analytic of the Relationship between Human Resource Management and Customer Satisfaction in Lean Production Adoption and Implementation Processes

Mohammad Sadeghi

International Journal of Management, Accounting and Economics, 2017, vol. 4, issue 8, 880-887

Abstract: The purpose of this paper is to identify efficient factors in the relationship between HRM and customer satisfaction during the process of transition to pure production. Over the past few years, a new stream of strategic management research focused on HRM analysis, and meta-analysis has been done with HRM and customer satisfaction. The calculation of the target model shows that for the effective development of this process, senior management teams need to combine logical and creative skills, such as an aggregate orientation. Finally, a model is presented to understand this sequence, which leads to a cultural change associated with the production of Lean.

Keywords: Customer Satisfaction; strategic management; Strategic Human Resource Management; Lean production; Human Resource Management (search for similar items in EconPapers)
Date: 2017
References: Add references at CitEc
Citations:

Downloads: (external link)
https://www.ijmae.com/article_115141_69ef681a8272bb1769bb0ecd7304b578.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:air:journl:v:4:y:2017:i:8:p:880

DOI: 10.5281/zenodo.17520850

Access Statistics for this article

More articles in International Journal of Management, Accounting and Economics from International Journal of Management, Accounting and Economics
Bibliographic data for series maintained by Dr. Behzad Hassannezhad Kashani ().