FITT-Q scale a new service quality model in fitness center

Mulyono Mulyono (), Toho Cholik Muntohir (), Anung Priambodo () and Sugiharto Sugiharto ()

Edelweiss Applied Science and Technology, 2024, vol. 8, issue 6, 782-792

Abstract: A study was conducted to test the measurement of Intern Fitness Center Service Quality involving 435 respondents to confirm the FITT-Q Scale (Fitness Industry Trust Tools-Quality Scale) model. The results of this study strengthened the FITT-Q Scale as an adequate measurement for fitness center service quality as it continued to demonstrate that service quality is a multidimensional construct. The alpha reliability coefficients and construct coefficients found in this study were relatively consistent with previous findings supporting the use of a simpler and less invasive version of fitness center service quality assessment.

Keywords: Customer’s satisfaction; Fitness center; Service quality scale. (search for similar items in EconPapers)
Date: 2024
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Persistent link: https://EconPapers.repec.org/RePEc:ajp:edwast:v:8:y:2024:i:6:p:782-792:id:2166

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