How much is intellectual capital worth for the organization?

János Kövesi (), Zsuzsanna Tóth () and Tamás Jónás
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János Kövesi: Budapest University of Technology and Economics, Department of Management and Corporate Economics, Magyar Tudósok körútja 2, Bld. Q, Wing A, Room 311 H-1117, Budapest, Hungary

Acta Oeconomica, 2012, vol. 62, issue 1, 65-91

Abstract: The purpose of the paper is to contribute to the use of evaluator and utility functions in order to increase the reliability of scorecard based intellectual capital (IC) measurement methods and to express and aggregate the utility of IC components to an organization. The conducted field experiment integrates the results of interviews with 23 brand name customers by examining the customer satisfaction measuring practice of service provider companies. Our main finding is that adequately calibrated evaluator functions assign perceived customer satisfaction to its scorecard based measured values and reduce the distortions of scorecard based measurements. The originality of the research lies in expressing and aggregating the utilities of IC components to the organization by interpreting the evaluator function as a kind of utility function. This application allows the joint use of financial valuation and scorecard based measurement in the same performance management system.

Keywords: intellectual capital; scorecard methods; measurement; evaluation; evaluator functions; utility (search for similar items in EconPapers)
JEL-codes: C65 L21 M1 (search for similar items in EconPapers)
Date: 2012
Note: This work is connected to the scientific program of the “Development of quality-oriented and harmonized R&D&I strategy and functional model at BME” project. This project is supported by the New Hungary Development Plan (Project ID: TÁMOP-4.2.1/B-09/1/KMR-2010 -0002).
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