Foreign Practices of Service Quality Improvement in Retail Sector: the Experience of the Republic of Tajikistan (Russia-Tajikistan)

Nadezhda Mixajlovna Yarceva, Shakhnoza Manonovna Normatova and Manon Komarovich Khusainov
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Nadezhda Mixajlovna Yarceva: Russian Foreign Trade Academy, Moscow, Russia
Shakhnoza Manonovna Normatova: Tajik State University of Law, c. Khujand, Republic of Tajikistan
Manon Komarovich Khusainov: Russian technological university, Moscow, Russia

Russian Foreign Economic Journal, 2022, issue 12, 45-54

Abstract: The article examines the feasibility and development of the principal activities to improve the quality of service in retail trade companies. The key stages are identified, and the model for quality improvement in the retail industry is characterized. Different approaches to assessing the quality of service based on n the point estimation with the blocks — «expectation, perception and importance» according to the results of the survey — are considered. Besides, based on the calculation of a private index, an index of importance and an integral index of quality, separately for groups of trade formats and food markets in Khujand, the quality of trade services is assessed. The ranking of quality indicators for retail services is made, and the measures to improve them in terms of the National Development Strategy 2030 in the Sughd region of Tajikistan are justified and developed.

Keywords: foreign practice; formats; food markets; key areas; service quality; private and integral quality index; ranking; quality improvement; retail services (search for similar items in EconPapers)
Date: 2022
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Persistent link: https://EconPapers.repec.org/RePEc:alq:rufejo:rfej_2022_12_45-54

DOI: 10.24412/2072-8042-2022-12-45-54

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