MEASURING QUALITY OF THE SERVICES PROVIDED BY THE COMMERCIAL WEB SITES

Filimon Stremţan and Andreea Muntean

Annales Universitatis Apulensis Series Oeconomica, 2008, vol. 2, issue 10, 53

Abstract: The increasingly systematic usage of Internet in the decisional process of the consumers determines the vendors to apply more frequently to the advantages of this instrument. A site must be before of all capable to answer the expectances of the consumers to which it addresses. The researchers identified a number of criteria that the consumers have in view when they evaluate the Web sites in general and especially the quality of services they provide.

Keywords: Internet; electronic services quality; online shopping; electronic commerce (search for similar items in EconPapers)
JEL-codes: M31 (search for similar items in EconPapers)
Date: 2008
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Citations: View citations in EconPapers (1)

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