Performance Evaluation in Service Institutions using Data Envelopment Analysis Method: Chlef University as a Model

Zahra Ziani () and Fatma Boudia
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Zahra Ziani: Hassiba Ben Bouali University, Chlef (Algeria)
Fatma Boudia: Hassiba Ben Bouali University, Chlef (Algeria)

Management & Economics Research Journal, 2019, vol. 1, issue 2, 73-87

Abstract: The target of this study is to illustrate how the process of evaluating performance in the organizations in general and the service organizations in particular, where this process represents a means of knowing the efficiency of the organization in carrying out its activities and its effectiveness in achieving its goals. In addition, we used the Data Envelopment Analysis method (DEA), which is one of the most important quantitative methods in evaluating how a set of similar units performed, based on quantifying their level of efficiency using a set of inputs and outputs. This study applied to the University of Chlef as a model for a service institution and used the data for the season 2017-2018. Two DEA models (CCR & BCC) have been employed with output orientation; the results showed that out of 10 faculties in the University of Chlef, only two (the faculty of civil and architectural engineering and faculty of humanities and social sciences) were able to make the full efficiency level, which reflects their good performance this qualifies them to be a reference for the rest of the faculties as a reference to improve the level of performance and the best use of its resources.

Keywords: Performance Evaluation; Service Organizations; Data Envelopment Analysis Method; University of Chlef (search for similar items in EconPapers)
JEL-codes: A30 C61 L25 (search for similar items in EconPapers)
Date: 2019
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Persistent link: https://EconPapers.repec.org/RePEc:alv:journl:v:1:y:2019:i:2:p:73-87

DOI: 10.48100/merj.v1i2.31

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