DETERMINANTS OF INFORMATION TECHNOLOGY IN THE PROVISION OF PUBLIC SERVICES IN UKRAINE

Gornik V.G.
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Gornik V.G.: Kyiv National University of Culture and Arts

Management, 2014, vol. 9, issue 4, 15-23

Abstract: Formation of information technology in the provision of e-services in Ukraine in the system of public administration in Ukraine needs improvement in the following areas: decentralization of public administration within government structures and delegation of responsibility to lower levels of management; Functional obligations of government agencies; reduction parameters of the civil service through the transfer of functions to private entrepreneurs or the creation of state corporations; implementing mechanisms for contracting to perform public services and payment services for consumers; customer orientation, including quality standards published by social services.

Keywords: іnformation technology; the scope of public services; factors of formation; improving the quality of public administration (search for similar items in EconPapers)
Date: 2014
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Persistent link: https://EconPapers.repec.org/RePEc:ama:journl:v:9:y:2014:i:4:p:15-23

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