Quality culture in romanian public administration

Madalina Tomescu

International Journal for Public Management and Politic Development, 2013, vol. 1, issue 1, 38-43

Abstract: The idea of quality applied in public administration can sometimes seem utopian. However, it is not utopian, given that citizens are taxpayers and as such are entitled to impeccable service. Therefore, I consider it necessary to implement a real culture of quality in public administration, in order to ensure good quality services for citizens and achieve their interests, on one hand. On the other hand, the culture of quality is mandatory for serving the national public interest.

Keywords: quality management; quality culture; ethics; public (search for similar items in EconPapers)
JEL-codes: D02 H70 H83 M38 (search for similar items in EconPapers)
Date: 2013
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