Training Issues in ERP Implementations

Iuliana Dorobat () and Floarea Nastase
Additional contact information
Floarea Nastase: The Bucharest University of Economic Studies, Romania

Journal of Accounting and Management Information Systems, 2012, vol. 11, issue 4, 621-636

Abstract: One of the critical success factors (CSF) of an ERP (Enterprise Resource Planning) implementation project is user training. In consequence, in this paper we focus our attention on compiling a list of CSFs that affect the ERP implementation training phase. Then we analyzed the training methods used in ERP implementations in order to provide better solutions than the ones identified in the IS literature. We studied the documentation of several implementation projects conducted at a Romanian ERP system vendor targeting SMEs (Small and Medium Sized Enterprises) and identified a series of problems concerning the way the training activity was conducted and monitored. Thus, we proposed a framework for a system that resolves the identified problems and provides several other features that significantly diminish the resource consumption (time and money) associated with the training activity, by integrating a computer based training method (CBT) that enables more personalized, effective and less expensive training sessions. We believe that several ideas that we used in developing this system can also be applied in other ERP environments.

Keywords: ERP implementation; ERP training; ERP training CSFs; training methods; blended learning (search for similar items in EconPapers)
JEL-codes: M15 M53 (search for similar items in EconPapers)
Date: 2012
References: Add references at CitEc
Citations:

Downloads: (external link)
http://online-cig.ase.ro/RePEc/ami/articles/11_4_6.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:ami:journl:v:11:y:2012:i:4:p:621-636

Access Statistics for this article

More articles in Journal of Accounting and Management Information Systems from Faculty of Accounting and Management Information Systems, The Bucharest University of Economic Studies
Bibliographic data for series maintained by Cristina Tartavulea ().