ASSESSING SPEECH AND LANGUAGE SERVICES AT A UNIVERSITY RESEARCH CENTER IN TURKEY: CONSUMER SATISFACTION

Ilknur Mavis, Arzu Akyuz Togram and Bulent Togram ()
Additional contact information
Bulent Togram: Anadolu University

Anadolu University Journal of Social Sciences, 2010, vol. 10, issue 2, 165-184

Abstract: The aim of the study is to assess the satisfaction level of the consumers with speech and language disorders in a university center (DILKOM). In the research, a descriptive pattern was designed; 89 clients constituted the sample group. The consumers were assessed by Client/ Patient-Satisfaction Questionnaire in SLP. In the research, consumers’ level of total satisfaction was investigated according to which the items in which the patients' satisfaction levels are high, low and/ or unstable were determined. Patients' satisfaction levels according to the variables such as gender, education level, age, the diagnosis of their speech and language disorder was taken into consideration. The correlation among the sections of the satisfaction questionnaire was examined. As a result, it has been found that the consumers' satisfaction levels are high and these levels do not differ significantly regarding the parameters mentioned.

Keywords: Speech and language services in Turkey; consumer satisfaction; patient satisfaction (search for similar items in EconPapers)
JEL-codes: Z00 (search for similar items in EconPapers)
Date: 2010
References: Add references at CitEc
Citations:

Downloads: (external link)
http://www.anadolu.edu.tr/arastirma/hakemli_dergil ... 10-2/2010_02_011.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:and:journl:v:10:y:2010:i:2:p:165-184

Access Statistics for this article

Anadolu University Journal of Social Sciences is currently edited by Ramazan Geylan

More articles in Anadolu University Journal of Social Sciences from Anadolu University Contact information at EDIRC.
Bibliographic data for series maintained by Social Sciences Institute ( this e-mail address is bad, please contact ).