THE EFFECT OF INTELLECTUAL CAPITAL ON BUSINESS PERFORMANCE: A RESEARCH IN BANKING SECTOR

Sebahattin Yıldız

Anadolu University Journal of Social Sciences, 2011, vol. 11, issue 3, 11-28

Abstract: ­Purpose of this study is to find out whether intellectual capital affects banks performance via perception of managers. The research is applied via questionnaire sent to 421 managers of 8 private capital deposit banks in Turkish banking sector that are quoted in IMKB. The result of this research shows that, intellectual capital including human, organizational and customer capital effects both subjective and objective performance in a positive way. Elements of intellectual capital effect subjective performance more than objective performance. While the customer and organizational capital specially effect subjective performance more positively, organizational capital effects first objective performance. Also, according to age, experience, length of employment and position of manager, intellectual capital elements indicate significant differences.

Keywords: Intellectual capital; business performance; bank (search for similar items in EconPapers)
JEL-codes: M1 M19 (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:and:journl:v:11:y:2011:i:3:p:11-28

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