Business Excellence And Organizational Commitment In Seasonal Hotels

Murat Gumus and Bahattin Hamarat ()
Additional contact information
Bahattin Hamarat: Canakkale Onsekiz Mart University

Anadolu University Journal of Social Sciences, 2006, vol. 6, issue 2, 1-12

Abstract: This paper aims to set the critical link between organizational commitment and business excellence in seasonal hotels where the seasonal staffing is the matter in service offerings. Assuming the perceptual difference of permanent and seasonal managers and employees towards their companies, the level of their continuance commitment and perception of their business excellence were sought through a face-to-face questionnaire form at their workplaces. Differences between each group were analysed through t-test, Analysis of Variance, Tukey Honestly Significance Difference test (T-HSD). In order to clarify the link between groups and to create map, correspondence analysis was run. Findings show that business excellence perception makes difference on continuance commitment; permanent staff and managers have higher level of commitment. It can be concluded that managers of seasonal hotels should value and consider the whole workforces and should create business excellence if their goal is to perform better and make difference against their competitors.

Keywords: Organizational commitment; Business excellence; Seasonal hotels; Correspondence Analysis. (search for similar items in EconPapers)
JEL-codes: L83 M10 (search for similar items in EconPapers)
Date: 2006
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
http://www.anadolu.edu.tr/arastirma/hakemli_dergil ... 2006-2/sos_bil.1.pdf (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:and:journl:v:6:y:2006:i:2:p:1-12

Access Statistics for this article

Anadolu University Journal of Social Sciences is currently edited by Ramazan Geylan

More articles in Anadolu University Journal of Social Sciences from Anadolu University Contact information at EDIRC.
Bibliographic data for series maintained by Social Sciences Institute ( this e-mail address is bad, please contact ).