FACTOR AFFECTING JOB SATISFACTION OFEMPLOYEES IN THE HOTELINDUSTRY- THE JOB SATISFACTION SCALE DEVELOPED

Ilke Kaya ()
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Ilke Kaya: Anadolu University

Anadolu University Journal of Social Sciences, 2007, vol. 7, issue 2, 355-372

Abstract: This study aims to (1) determine the levels of employee job satisfaction and (2) develop a scale to correctly measure employee job satisfaction in the hospitality and tourism industry. The sample of study includes employees of 3, 4 and 5-star hotel working in the Easthern Mediterranean Region of Turkey. Factor dimensions of the scale developed are “Communication and Integrity†, “Promotion†, “Supervisors†, “the Nature of Work (1)†, “the Nature of Work (2)†, “ Wages and Benefits†, “Independence†, “ Management†. The study findings suggested that the most important factors which affect job satisfaction of employees were “Supervisors†, “the Nature of Work†, “Communication and Integrity†. The findings further suggested that psychological and social factors (the nature of work) were more effective than economical factors (example, pay) on employee attitudes. The conclusions suggested that employees who had higher levels of education were less satisfied than employees who had lower levels of education. Another finding of the study is that employees who are employed in the food and beverage department, due to their high workload, were less satisfied than employees who are working other departments of hotels. In this research, overall job satisfaction of employees were high and their intent to quit scores were low.

Keywords: Dimensions of job satisfaction; the Minnesota Satisfaction Questionnaire; the Job Satisfaction Survey; the Communication Satisfaction Questionnaire; the Michigan Organizational Assessment Questinnaire; Hotel employees. (search for similar items in EconPapers)
JEL-codes: J28 L83 (search for similar items in EconPapers)
Date: 2007
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Persistent link: https://EconPapers.repec.org/RePEc:and:journl:v:7:y:2007:i:2:p:355-372

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