Analysis of Volvo IT's Closed Problem Management Processes By Using Process Mining Software ProM and Disco

Ufuk Çelik, Eyüp Akçetin and Abdulkadir Yaldır

Alphanumeric Journal, 2016, vol. 4, issue 2, 171-182

Abstract: In this study, the event logs for closed problems which was created by Volvo IT Belgium for the Business Process Intelligence Challenge in 2013 are evaluated by using Process Mining software. One of these software (ProM) is an open source program and the other (Disco) is a commercial product. Commercial application is available as a full version with academic license. Observed event logs record consist of 6660 units. This case study described the logic of the process of mining programs and issues in problem solving stage of the Volvo Company are illustrated. In this analysis, ping-pong behavior in the processes, the product which has the most frequency and the employee who has the most duration for the processes have been revealed.

Keywords: Business Intelligence; DISCO; Data Mining; ProM; Process Mining (search for similar items in EconPapers)
JEL-codes: C81 C88 (search for similar items in EconPapers)
Date: 2016
References: View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.alphanumericjournal.com/media/Issue/vo ... esses-by_2XyrqcM.pdf (application/pdf)
https://alphanumericjournal.com/article/analysis-o ... ware-prom-and-disco/ (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:anm:alpnmr:v:4:y:2016:i:2:p:171-182

DOI: 10.17093/alphanumeric.277741

Access Statistics for this article

More articles in Alphanumeric Journal from Bahadir Fatih Yildirim
Bibliographic data for series maintained by Bahadir Fatih Yildirim ().