Unremarkable but Crucial: Motivating Employees in Business as Usual Work

Matthias Cheong

Asian Journal of Social Sciences and Management Studies, 2020, vol. 7, issue 1, 34-38

Abstract: ‘Business as usual’ (BAU) tasks refers to the daily, mundane but necessary operational tasks performed by companies both large and small. While technology and automation have gone a large way towards reducing its necessity, some tasks still need to be performed by a human. Employees have typically shunned such roles as uninteresting, unrewarding, and unlikely to lead to career growth or recognition within the company. This in turn leads to low levels of motivation when performing such tasks, giving rise to a greater risk of mistakes being made, poor performance, or turnover as employees shun such work. This paper examines one typical team in the Singapore finance industry, highlighting the difficulties of motivating employees in performing such unremarkable but crucial tasks, and proposing some possible solutions that may be adopted. It is hoped that this article will give some insight to line managers in how to motivate employees to perform unremarkable but crucial BAU tasks.

Keywords: Motivation; Management; Employee performance; Retention; Work satisfaction; Organisational behaviour. (search for similar items in EconPapers)
Date: 2020
References: Add references at CitEc
Citations:

Downloads: (external link)
http://asianonlinejournals.com/index.php/AJSSMS/article/view/1475/1277 (application/pdf)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aoj:ajssms:v:7:y:2020:i:1:p:34-38:id:1475

Access Statistics for this article

More articles in Asian Journal of Social Sciences and Management Studies from Asian Online Journal Publishing Group
Bibliographic data for series maintained by Sara Lim ().