Wpływ emocji pracownika ds. obsługi klienta na zachowania zakupowe klienta

Wioletta Wereda and Monika Grzybowska

Nowoczesne Systemy Zarządzania. Modern Management Systems, 2013, issue 1, 157-168

Keywords: satysfakcja klienta; emocje pracownika; obsługa pracownika; zachowania klienta (search for similar items in EconPapers)
Date: 2013
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