The relationship between consultants and clients in a tourism sector

Dalia Perkumienė, Edita Abalikštienė and Rasa Merkienė

Nowoczesne Systemy Zarządzania. Modern Management Systems, 2017, issue 2, 179-188

Abstract: Relationship between clients and consultants reveals and develops during the process of com­munication, for then not only do people interact, but also get to know each other. Methods of consulting should be based on information and applied in a mare precise and understandable manner. Clients and consultants should discuss and argue when trying to protect their opinion, as well as to develop tolerance to the weaknesses of others. Em-pirical survey showed that clients consider the factors which, in their opinion, directly determine the efficiency of consulting to be mare important. Consultants, similarly to clients claim that the factors of various capacities and competence are also relevant. However, factors related to the methodology of consulting are considered to be of the same importance. When assessing the influence of interpersonal factors to client and consultant relationship, both the consultants and clients indicated the importance and ability to manage conflicts as one of the important aspects of ethical conduct during a consultation. However, clients considered the factor of communi-cation skills to be of a higher importance. They wished the consultant had tried to look from their angle and even eager for an emotional contact.

Keywords: consultation; client; consultant; relationship between clients and consultants (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:aou:nszioz:y:2017:i:2:p:179-188

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