A Delphi-AHP Model of Consultants Evaluation for Airline Operation Systems

Hua-An Lu and Chia-Ying Sung
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Hua-An Lu: National Taiwan Ocean University, Keelung, Taiwan
Chia-Ying Sung: National Taiwan Ocean University, Keelung, Taiwan

International Journal of Applied and Physical Sciences, 2017, vol. 3, issue 1, 5-12

Abstract: Information technologies have been widely used in almost all business industries. Airlines to be a high-tech industry require many different information systems to support their daily operations, such as the Flight Operation Control System (FOCS) and the Crew Scheduling System (CSS) focused on in this study. Not all airlines have enough abilities to develop the tailored systems for their own operations. Most parts of airlines must evaluate appropriate vendors with the abilities to introduce professional systems. In our study case, FOCSs and CSSs concern many tasks and functions among a variety of departments in airlines. The studied company intends to entrust a specialized and experienced consultant company to evaluate ideal operation systems. This study aims to propose a systematic analysis process for the evaluation of professional consultants for the studied company. Based on an Analysis Hierarchy Process (AHP), all respondents were asked to repeatedly express the pair-comparison results, according to the design of Delphi method, until reaching the preset consistence thresholds. This process assists the studied airline to select an ideal consultant after a two-round investigation.

Keywords: FOCS; CSS; AHP; Delphi Method (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:apa:ijapss:2017:p:5-12

DOI: 10.20469/ijaps.3.50002-1.pdf

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