Interactive Effects of Social Support and Incivility on Affective Commitment in Banking Sector of Pakistan

Farooq Anwar and Dr. Julian Paul Sidin
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Farooq Anwar: Faculty of Business, Economics and Accountancy, Universiti Malaysia Sabah, Kota Kinabalu, Malaysia
Dr. Julian Paul Sidin: Faculty of Business, Economics and Accountancy, Universiti Malaysia Sabah, Kota Kinabalu, Malaysia

International Journal of Business and Administrative Studies, 2016, vol. 2, issue 6, 213-224

Abstract: Several researchers contended that mistreatment has a tendency to induce stress among individuals, which fosters responses that are often incompatible with work outcomes. Therefore, there is a need to adopt a more focused-approach on the systematic investigation of how mistreatment causes stress while social support playing a moderating role among the said relationship, especially in Pakistani working environment. Hence, the current research investigates the impact of mistreatment (through incivility) on affective commitment in the presence of social support as moderating variable. The data is collected from 529 employees working in Pakistani banking industry. The results indicate that social support and incivility has an impact on affective commitment while social support also act as moderator in incivility and affective commitment relationship. The present study applies occupational research framework, affective event theory and social exchange theory at mistreatment in the Pakistani context. This framework is rarely adapted in this situation so it would contribute to the literature.

Keywords: Incivility; Social Support; Affective Commitment; Banking Industry; Pakistan (search for similar items in EconPapers)
Date: 2016
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:apa:ijbaas:2016:p:213-224

DOI: 10.20469/ijbas.2.10006-6

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