Role of Emotional Intelligence in Organizational Conflict Management

Swarali Bhalerao
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Swarali Bhalerao: School of Liberal Studies, Pandit Deendayal Petroleum University, India

International Journal of Business and Administrative Studies, 2016, vol. 2, issue 2, 37-43

Abstract: The major aim of this research was to study emotional intelligence and conflict management styles of employees associated with the private sector organizations in Surat, Gujarat, India. Specifically this study tried to explore if there is a relationship between emotional intelligence level of employees and their respective styles of handling conflict. The study applied two instruments, namely, Emotional Intelligence Scale to measure the level of emotional intelligence and Conflict Style Survey to determine the conflict management style of the employees. A stratified convenience sampling has been taken for conducting the research.

Keywords: Emotional Intelligence; Conflict Management; Private Organizations (search for similar items in EconPapers)
Date: 2016
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Citations: View citations in EconPapers (4)

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Persistent link: https://EconPapers.repec.org/RePEc:apa:ijbaas:2016:p:37-43

DOI: 10.20469/ijbas.2.10003-2

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