COLLABORATIVE KNOWLEDGE MANAGEMENT: EXAMINING THE CHALLENGES IN THE RURAL BANKING INDUSTRY IN THE EASTERN REGION OF GHANA

OSEI OWUSU ∗†Nicodemus
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OSEI OWUSU ∗†Nicodemus: Department of Management Studies, School of Business, College of Humanities and Legal Studies, University of Cape Coast, Ghana

International Journal of Humanities, Arts and Social Sciences, 2016, vol. 2, issue 3, 111-120

Abstract: In todays global world the need for business to collaborate in knowledge management has become more important since more than ever before, the returns companies gain increasingly have been related to their intellectual assets, and not the tangible assets they manage. However, in practice, implementing such collaboration has been challenging. Thus the aim of this study is to examine these challenges associated with Collaborative Knowledge Management (CKM) in the rural banking industry in Ghana. The study is quantitative with 105 employees surveyed. The study results indicate that challenges indeed exist and amongst them are: Mistrust; fear of loss of autonomy; different business cultures with different power structures; different funding cycles causing different creditworthiness; difficulty in combining skills due to different knowledge levels; and finally difficulty in coordinating affairs with full management commitment. However, the study also revealed that the individual respondents opinions on challenges are contingent upon their demographic features. In view of these, it is recommended that management must commit itself to the task through communication and put into place the appropriate rewards and incentives for knowledge management activities. Also employees need to develop knowledge management skills through training in order to participate effectively. The conclusion is that without an appropriate culture and management commitment, the challenges connected with implementing collaboration in knowledge management should not be underrated.

Keywords: Collaboration; Knowledge Management; Challenges; Rural Banks; Eastern Region; Ghana (search for similar items in EconPapers)
Date: 2016
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Citations: View citations in EconPapers (3)

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Persistent link: https://EconPapers.repec.org/RePEc:apa:ijhass:2016:p:111-120

DOI: 10.20469/ijhss.2.20005-3

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