The Forming of Standard Operating Procedures for Non-Prescription Drugs Service in Apotek Keluarga Bekasi

Sucitra Melani, Emytri, Resi Natalia Turnip and Baiq Qurrata Aini
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Sucitra Melani: University of Indonesia, Indonesia
Emytri: University of Indonesia, Indonesia
Resi Natalia Turnip: University of Indonesia, Indonesia
Baiq Qurrata Aini: University of Indonesia, Indonesia

International Journal of Health and Medical Sciences, 2015, vol. 1, issue 3, 57-64

Abstract: The identification of problems at Apotek Keluarga shows that there are some problems such as, Standard Operating Procedures (SOPs), the volume of sales of nonprescription medications is 99%, there is no distinction in manual recording of daily sales of cash and non-cash, room layout is not optimal, it does not yet support qualified IT program and the lack of human resources. This activity was conducted by using a continuous quality improvement model of Deming cycle ;Plan-Do-Check-Act. Quality team FKM UI and pharmacy technician of Apotek Keluarga worked together to implement this project since the beginning of October to mid-December 2015. Development of SPO is a quality improvement program that is most possible to be done in a short time. SPO is the management information system which gives assurance that activities related to quality have been carried out appropriately in accordance with the procedures that have been planned and approved as well as one of the indicators used to evaluate the quality of care. SPO made in this activity is related to the SPO service flow and the recording of non-cash sales. The trial results showed that there is a difference between SPO average of about two minutes between services in accordance with the SPO and which do not and all non-cash transactions are well documented. SPO is considered to be effective for the improvement of the processing time of service, provide clear guidelines for services measures, and able to provide a clear path so that the non-cash sales can also be well-documented. However, the quality improvement program that has been done by the team must continue to be performed at regular intervals, so the Apotek Keluargaare advised to continue to monitor the implementation of the SPO on an ongoing basis and improve on other issues.

Keywords: Standard Operating Procedure; Quality Improvement; Deming Cycle (search for similar items in EconPapers)
Date: 2015
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Citations: View citations in EconPapers (2)

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Persistent link: https://EconPapers.repec.org/RePEc:apa:ijhmss:2015:p:57-64

DOI: 10.20469/ijhms.30003-3

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