Survey of health services satisfactions from NCD patients in Thailand

Onthida Khamsiriwong, Noppon Choosri, Pathathai Na Lumpoon, Krid Thongbanjop, Supavas Sitthithanasakul and Waritsara Jitmun
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Onthida Khamsiriwong: College of Arts Media and Technology, Chiang Mai University, Chiangmai, Thailand
Noppon Choosri: College of Arts Media and Technology, Chiang Mai University, Chiangmai, Thailand
Pathathai Na Lumpoon: College of Arts Media and Technology, Chiang Mai University, Chiangmai, Thailand
Krid Thongbanjop: College of Arts Media and Technology, Chiang Mai University, Chiangmai, Thailand
Supavas Sitthithanasakul: College of Arts Media and Technology, Chiang Mai University, Chiangmai, Thailand
Waritsara Jitmun: College of Arts Media and Technology, Chiang Mai University, Chiangmai, Thailand

Journal of Advances in Health and Medical Sciences, 2018, vol. 4, issue 3, 79-85

Abstract: Currently, there is no existing report revealing the satisfaction of healthcare services form Non Communicable Diseases (NCD) patients in Thailand. Despite that many NCD patients have regular meeting with the doctor periodically. Therefore, our research question was that NCD patients have adequate satisfaction in the utilization of healthcare services in Thailand. The cross-section survey was conducted among 414 NCD outpatients to investigate the satisfaction of NCD patients who are obtaining NCD medication services from one of the community hospitals in northern Thailand. The satisfaction was measured by a five point rating scale through the accidental sampling. The study revealed the concurrence of NCD patients satisfied with almost all survey measures. Moreover, the expertise of the doctor and the NCD clinic location were received a high satisfaction score. In contrast, the low satisfaction from the survey is related to the time spending for waiting. Additionally, sub-group analysis showed that NCD elder patients communicated more relaxed and comfortable with the doctors. This research result from NCD patients can roughly defined the quality of public healthcare service in Thailand that is satisfied.

Keywords: NCD patient; Patient satisfaction; NCD survey; Health service (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:apb:jahmss:2018:p:79-85

DOI: 10.20474/jahms-4.3.3

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