Managerial Resourcefulness and Quality Service Delivery: The Place of Information Sharing in Public Sector Organizations

D. I. Ochonogor and E. Amah
Additional contact information
D. I. Ochonogor: Department of Management, University of Port Harcourt, Nigeria
E. Amah: Department of Management, University of Port Harcourt, Nigeria

Business, Management and Economics Research, 2021, vol. 7, issue 3, 101-107

Abstract: Service delivery is a key factor to be taken seriously for organizations that wants to survive and thrive. This study examines the influence of managerial resourcefulness on quality services delivery while assessing the relevance of information sharing in the process. The theory of learned resourcefulness was adopted to serve as an undergirded model in this review. It was concluded that; organizations can make excellence in customer service their hall work of success if they take advantage of the opportunity to have resourceful managers who will not feel discouraged and withdrawn in the face of a challenge, but who are posit to think critically and demonstrate readiness and enthusiasm to turn such situations around in favor of the organization. Therefore, organizational leadership should: Pay active attention to changes, events, and trends in the business environment and take practical steps to adapt to these changes to increase customer traffic to the organization in a seamless manner. Adopt a flexible disposition that allows the organization to modify these changes, events, and trends in the business environment and better understand what can drive the organization to succeed. Allow customers to prioritize change to help management get a better understanding of their expectations and respond sufficiently to improve the user experiences of these customers. Provide a lasting purpose to make informed decisions that will generate greater productivity and boosts organizational growth through effective collaborations. Give room for information sharing to dispense knowledge and competencies that will help in resource utilization, and cost-effective operation to improve service delivery.

Keywords: Managerial resourcefulness; Proactiveness; Result focus; Quality service delivery; Responsiveness; and empathy. (search for similar items in EconPapers)
Date: 2021
References: View references in EconPapers View complete reference list from CitEc
Citations:

Downloads: (external link)
https://www.arpgweb.com/pdf-files/bmer7(3)101-107.pdf (application/pdf)
https://www.arpgweb.com/journal/8/archive/09-2021/3/7 (text/html)

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:arp:bmerar:2021:p:101-107

Access Statistics for this article

Business, Management and Economics Research is currently edited by Dr. Syed Zulfiqar Ali Shah

More articles in Business, Management and Economics Research from Academic Research Publishing Group Rahim Yar Khan 64200, Punjab, Pakistan.
Bibliographic data for series maintained by Managing Editor ().