Demographic Differences and Perceived Engagement among Islamic Banking Employees in Malaysia

Suraini Binti Saufi*, Noraani Mustapha and Mohd. Zaki Zainal Abidin
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Suraini Binti Saufi*: Kolej Islam Antarabangsa Sultan Ismail Petra NilamPuri, 15730 Kota Bharu, Kelantan, Malaysia
Noraani Mustapha: Universiti Malaysia Kelantan 16100 Pengkalan Chepa, Kota Bharu Kelantan, Malaysia
Mohd. Zaki Zainal Abidin: Universiti Malaysia Kelantan 16100 Pengkalan Chepa, Kota Bharu Kelantan, Malaysia

The Journal of Social Sciences Research, 2018, 246-249 Special Issue: 4

Abstract: A successful of employee engagement strategy will not only create good employee at workplace but also the community at a work place. Employees form an emotional connection with the company when they are effectively and positively engage with their organization. Their attitude effects both their colleagues and company’s client and improves customer satisfaction. Studies have highlighted the importance of demographics factors such as gender in ensuring highly engage employee. This paper explores the individual differs across three parameters as gender, age and educational background. Significant variations are observed across employees of various age and qualifications. One- way analysis of variance (ANOVA) is used for descriptive analysis on demographic variables. Data was collected from 200 employees of 13 Islamic banks in Malaysia. The research has made significant contributions to the body of knowledge at academic levels by extending knowledge regarding the effects of demographic differences on employee attitude and behaviour.The key findings of this research suggest that the organisations and managers need to understand the differences of demographics factors on engagement. So that, the potential effectiveness the selection of strategies and the development of employees may be conducted more effectively.

Keywords: Demographics; Employee engagement. (search for similar items in EconPapers)
Date: 2018
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