Testing on Actual Use and User Satisfaction Enterprise Resource Planning on Banking Companies in West Sumatera

Dandes Rifa*, Siti Rahmi and Daniati Puttri
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Dandes Rifa*: Faculty of Economics, Bung Hatta University, Indonesia
Siti Rahmi: Faculty of Economics, Bung Hatta University, Indonesia
Daniati Puttri: Faculty of Economics, Bung Hatta University, Indonesia

The Journal of Social Sciences Research, 2018, 659-664 Special Issue: 2

Abstract: This study aims to examine the level of real use and satisfaction of ERP users in banking companies in the West Sumatra region. The analysis was carried out by examining the effect of system quality, information quality and service quality on the level of real use and satisfaction of ERP users in banking companies in West Sumatra. Data acquisition was carried out by survey techniques through questionnaires to 140 employees from 4 government banks in West Sumatra (ERP users). A total of 89 data can be processed in this study. Multiple regression statistical tests are used to test hypotheses. Regression test results on model I indicate that there is no influence on the quality of information systems, information quality and service quality at the level of real use of Enterprise Resource Planning. While the test results in model II show that there is an influence of the quality of the information system, information quality and service quality on the satisfaction of users of Company Resource Planning.

Keywords: Corporate resource planning; Information system quality; Information quality and service quality. (search for similar items in EconPapers)
Date: 2018
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