The Influence of Total Quality Management Practices towards Employee Job Satisfaction

Narehan Hassan*, Azwan Shah Aminuddin, Nur Athirah Sumardi, Zulkefli Abdul Rahman, Mazuin Mat Halif, Afiza Abdul Majid, Rozilah Abdul Aziz, Sharrifah Ali and Aida Shekh Omar
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Narehan Hassan*: Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia
Azwan Shah Aminuddin: Faculty of Business and Management Universiti Teknologi MARA (UiTM) Jengka Campus Pahang, Malaysia
Nur Athirah Sumardi: Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia
Zulkefli Abdul Rahman: Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia
Mazuin Mat Halif: Faculty of Business and Management Universiti Teknologi MARA (UiTM) Machang Campus Kelantan, Malaysia
Afiza Abdul Majid: Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia
Rozilah Abdul Aziz: Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia
Sharrifah Ali: Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia
Aida Shekh Omar: Faculty of Business and Management Universiti Teknologi MARA (UiTM) Cawangan Selangor Puncak Alam Campus Malaysia

The Journal of Social Sciences Research, 2018, vol. 4, issue 12, 826-833

Abstract: This study was conducted to identify the relationships between Total Quality Management (TQM) practices as well as their effects towards employees’ job satisfaction at Majlis Bandaraya Melaka Bersejarah (MBMB). The objective is to have a better understanding on one of the approaches as in TQM practices in preparing the organization which is to deal with environmental changes. This study involved 261 respondents from lower and middle level management employees. This study found that training and teamwork dimension had significant, strong and positive relationships with job satisfaction, while top management commitment and customer focus dimensions were recognized to have significant, moderate and positive relationship with job satisfaction. On top of that, it was discovered that training and teamwork dimension of TQM practices had the greatest influence towards employees’ job satisfaction. Top management commitment was the second influential factor of TQM practices towards employees’ job satisfaction. However, customer focus was not found to have any significant influence towards MBMB employees’ job satisfaction.

Keywords: Training and teamwork; Top management commitment; Customer focus; Job satisfaction; Task identity (search for similar items in EconPapers)
Date: 2018
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