The Study of Staff Satisfaction in Consulting Center System-A Case Study of Job Consulting Centers in Ho Chi Minh City, Vietnam

Chia Nan Wang, Nhu Ty Nguyen and Tran Thanh Tuyen

Asian Economic and Financial Review, 2014, vol. 4, issue 4, 472-491

Abstract: The topic of job satisfaction has been investigated over the years. However, the environmental impact of the work of job consulting centre’s employee satisfaction is beginning to attract the attention of the researcher. Job consulting centre has become an integral part of most organizations today, play an important role in supplying-jobs services. This study aims to examine the key factors that are closely associated with job satisfaction of employees working at job consulting centre as well as to suggest proper solutions to enhance the performance of these organizations. The current investigation is implemented by surveying the employees and then made a comparison of their satisfaction level on all aspects of the work. The questionnaire is composed of three important parts: Demographics, Satisfaction Level and Overall Satisfaction. The data are carried out by using descriptive statistic, exploratory factor analysis, reliability analysis, multiple linear regressions, and correlations analysis, to get all purposes of the research. The results show that Administration, Working Condition, Staff Interaction are factors that have the strongest impact on the overall satisfaction. These research findings have emphasized the necessity of conducting more researches on job satisfaction of staff in the job consulting centres. Being aware of the difficulties, which exists in their workers’ lives and consider this as an emergency situation, the policy makers with their future suitable policies will gradually create a comfortable working environment for employees. When employees’ motivation in working is improving, and this could make better service-providing in job consulting for a big city like Ho Chi Minh City.

Keywords: Job satisfaction; Consulting centres; Statistics analysis. (search for similar items in EconPapers)
Date: 2014
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