Intrinsic Motivation and Extrinsic Motivation toward Job Satisfaction among Local Bank Employees

Muhammad Hasmi Abu Hassan Asaari (), Nasina Mat Desa (), Noor Awatis Anuar () and Azley Abd Razak ()

International Journal of Asian Social Science, 2020, vol. 10, issue 11, 698-705

Abstract: Bank employees play an important role and function in ensuring the banks' objectives to be achieved by the end of the year's financial accounting period. Thus, these bank employees were set by various targets for them to achieve by that period. Banking sector requires their bank employees to be motivated for them to deliver their job performance; in turn, will be reflected in the bank's financial performance. Therefore, the bank top management needs to consider ways and actions to motivate their employees. This paper intends to explore the relationship and understand the impact between intrinsic motivation and extrinsic motivation toward job satisfaction among bank employees in the northern states of Malaysia. A self-administered questionnaire has been distributed among bank employee that inquires on their demographic information, intrinsic motivation, extrinsic motivation, and job performance. Data analysis was examined on demographic, reliability, correlations, and regression. The results discovered that bank employees do consider intrinsic motivation and extrinsic motivation as important to their level of job performance while delivering their work in the bank. Bank employees indicate that both motivations, namely intrinsic motivation and extrinsic motivation, have a strong relationship with their job performance. Moreover, these motivation programs need not to be on the bank employees' spiritual motivations but also conducting workshops and training for their employees on knowledge enhancement.

Keywords: Intrinsic motivation; Extrinsic motivation; Job satisfaction; Bank employees; Spiritual motivation; Financial institutions. (search for similar items in EconPapers)
Date: 2020
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