Human Resource Management Practices and Job Satisfaction among Courier Service Provider Employees
Nasina Mat Desa (),
Muhammad Hasmi Abu Hassan Asaari () and
Chiew Lee Yim
International Journal of Asian Social Science, 2020, vol. 10, issue 6, 327-338
Abstract:
This paper intends to study the relationship between human resource management (HRM) practices (training, supervisory communication, and compensation and benefits) and job satisfaction among employees in the courier service provider. Questionnaires were distributed to employees of the courier service provider. A total of 110 useable were returned which yielding a response rate of 92 percent. Results showed that supervisory communication is significantly positively related to job satisfaction. However, there was no significant relationship found between training and job satisfaction, as well as compensation and benefits with job satisfaction. Hence, only one hypothesis out of three was supported. This study shed some lights to the supervisor to communicate effectively to their subordinates. In conclusion, this study contributes to the growing importance of the HRM practices in affecting job satisfaction among the employees of the courier service provider.
Keywords: HRM practices; Job satisfaction; Courier services; Malaysia. (search for similar items in EconPapers)
Date: 2020
References: Add references at CitEc
Citations:
Downloads: (external link)
https://archive.aessweb.com/index.php/5007/article/view/3189/5041 (application/pdf)
Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.
Export reference: BibTeX
RIS (EndNote, ProCite, RefMan)
HTML/Text
Persistent link: https://EconPapers.repec.org/RePEc:asi:ijoass:v:10:y:2020:i:6:p:327-338:id:3189
Access Statistics for this article
More articles in International Journal of Asian Social Science from Asian Economic and Social Society
Bibliographic data for series maintained by Robert Allen ().