Human Resource Management Practices and Job Satisfaction among Courier Service Provider Employees

Nasina Mat Desa (), Muhammad Hasmi Abu Hassan Asaari () and Chiew Lee Yim

International Journal of Asian Social Science, 2020, vol. 10, issue 6, 327-338

Abstract: This paper intends to study the relationship between human resource management (HRM) practices (training, supervisory communication, and compensation and benefits) and job satisfaction among employees in the courier service provider. Questionnaires were distributed to employees of the courier service provider. A total of 110 useable were returned which yielding a response rate of 92 percent. Results showed that supervisory communication is significantly positively related to job satisfaction. However, there was no significant relationship found between training and job satisfaction, as well as compensation and benefits with job satisfaction. Hence, only one hypothesis out of three was supported. This study shed some lights to the supervisor to communicate effectively to their subordinates. In conclusion, this study contributes to the growing importance of the HRM practices in affecting job satisfaction among the employees of the courier service provider.

Keywords: HRM practices; Job satisfaction; Courier services; Malaysia. (search for similar items in EconPapers)
Date: 2020
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