Identifying and Prioritizing Human Resource Risks in the Iranian Insurance Industry Using Fuzzy Delphi and ANP (in Persian)

Akbar Hasanpur (), Reza Yusefi Zenuz (), Hoseyn Safari () and Tohid Ghujali ()
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Akbar Hasanpur: Assistant Professor, Faculty of Management, Kharazmi University, Tehran, Iran
Reza Yusefi Zenuz: Assistant Professor, Faculty of Management, Kharazmi University, Tehran, Iran
Hoseyn Safari: Professor, Faculty of Management, Tehran University, Tehran, Iran
Tohid Ghujali: Ph.D. Student of Human Resources Management, Faculty of Management, Kharazmi University, Tehran, Iran

The Journal of Planning and Budgeting (٠صلنامه برنامه ریزی و بودجه), 2021, vol. 25, issue 4, 119-146

Abstract: Due to the presence of human resource in all parts of an organization, risks related to the human resources can be extended to all organizational activities and disrupt the implementation of the organization’s plans. Accordingly, and considering the major research gap in the field of human resource risk, the aim of this study is identifying and prioritizing human resource risks in the Iranian insurance industry. After systematic study of literature and finding 59 related articles, and through interviewing 15 experts in the Iranian insurance industry, human resource risks are identified, screened, and prioritized using thematic analyses, fuzzy Delphi and network analyses. The findings demonstrate that human resource risks in Iranian insurance industry consists of recruitment, compensation, training, performance appraisal and nonfunctional risks; among which the importance of recruitment risks is higher than other risks. Thus, recruiting the right human resource will pave the way to development of Iranian insurance industry.

Keywords: Risk; Human Resource Risks; Insurance Industry; Fuzzy Delphi; Network Analysis. (search for similar items in EconPapers)
JEL-codes: G00 M12 M19 (search for similar items in EconPapers)
Date: 2021
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