 THE QUALITY SYSTEM MANAGEMENT MODEL IN THE INSURANCE COMPANYBranislav Djurica ()
Economic Thought and Practice, 2011, vol. 20, issue 1, 253-269 Abstract: Insurance is a specific activity because it offers its consumers a service, and a product which is actually a legal relation between the parties of the contract. Policyholders entrust all of their property and even their lives to the insurers. Because of the above mentioned, organization of the insurance company has to be reliable, stabile in long term and it has to provide security and confidence, it needs to have necessary quality of the organization and the system which will permanently and in long term guarantee safety and stability, provided it is efficient and effective from the position of insurer. One of the possible solutions is implementation of developed model for the quality system management in the insurance company. Keywords: model; insurance; organization; efficiency; effectiveness (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:avo:emipdu:v:20:y:2011:i:1:p:253-269 Ordering information: This journal article can be ordered from Access Statistics for this article Economic Thought and Practice is currently edited by Nebojsa Stojcic More articles in Economic Thought and Practice from Department of Economics and Business, University of Dubrovnik Contact information at EDIRC. |
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