 BUSINESS EXCELLENCE IN THE HIGHLY CATEGORIZED HOTELS –CASE OF CROATIAIvana Zilic ()
Economic Thought and Practice, 2012, vol. 21, issue 1, 123-142 Abstract: The concept of business excellence is not sufficiently researched in the field of hotel management. Present sources and researches point to the need to incorporate the key dimensions of business excellence. Seven approaches which form a system and lead to business excellence are defined in this paper. The empirical research was conducted on the sample of four-and five-star Croatian hotels. Questionnaire was used as a research instrument. Primary data were collected from the top and mid-level hotel management. Result analysis shows high degree of importance and need for strategic dimensions of business excellence in the hospitality sector. Impact of a set of dimensions of business excellence on hotel guest satisfaction and hotel offer was researched. The theoretical and research determinants of business excellence in hospitality form the foundation for the future research. Keywords: business excellence; highly categorized hotels; business excellence dimensions (search for similar items in EconPapers) Downloads: (external link) Related works: Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text Persistent link: https://EconPapers.repec.org/RePEc:avo:emipdu:v:21:y:2012:i:1:p:123-142 Ordering information: This journal article can be ordered from Access Statistics for this article Economic Thought and Practice is currently edited by Nebojsa Stojcic More articles in Economic Thought and Practice from Department of Economics and Business, University of Dubrovnik Contact information at EDIRC. |
Is your work missing from RePEc? Here is how to contribute.
Questions or problems? Check the EconPapers FAQ or send mail to .
EconPapers is hosted by the
School of Business at Örebro University.