THE IMPACT OF SUPPLY CHAIN AGAILITY ONTO BUSINESS RESULTS AND CUSTOMER SATISFACTION IN TEXTILE, CLOTHING AND LEATHER INDUSTRY

Alica Grilec Kauric (), Dragana Grubisic () and Sanda Renko ()
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Alica Grilec Kauric: University of Zagreb
Dragana Grubisic: University of Split
Sanda Renko: University of Zagreb

Economic Thought and Practice, 2015, vol. 24, issue 2, 389-408

Abstract: This paper presents results of the study testing impact of supply chain agility onto business results and customer satisfaction. Research was carried out on the sample of 34 textile, clothing and leather manufacturers. Research results showed that there is a positive and significant impact of supply chain agility both onto business results and customer satisfaction. The paper concludes with theoretical and managerial implications as well as with limitations of the conducted research.

Keywords: agility; supply chain; business results; customer satisfaction; textile; clothing and leather industry (search for similar items in EconPapers)
JEL-codes: L14 L67 (search for similar items in EconPapers)
Date: 2015
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