Evaluation of Badix Information System Implementation Success in Telkomsel Region of Sumbagsel using DeLone & McLean Model

Nadif Adroni and Palti Marulitua Sitorus
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Nadif Adroni: Economic and Business, Telkom University, Bandung, Indonesia
Palti Marulitua Sitorus: Economic and Business, Telkom University, Bandung, Indonesia

International Journal of Business and Economic Affairs (IJBEA), 2017, vol. 2, issue 3, 211-219

Abstract: This research tries to examine the success of Badix implementation as Information System in Telkomsel,which is the largest Indonesian telecom company, using DeLone and McLean (2003) model. The success of Badix that hasthe role of Decision Supporting System (DSS) is measured through user satisfaction variable. This study is purposed toadopt DeLone and McLean model to test the relationship of information quality, system quality, and service quality fromBadix with user satisfaction variable. Furthermore, this study will also examine the e ect of user satisfaction on the netbene ts obtained. The Delone and McLean (2003) models are modi ed by removing the intention to use and use variablesby looking at the fact that Badix Information System is a mandatory DSS in Telkomsel Regional Sumbagsel. The typeof research is conclusive research based on data population coming from 47 people who have access (authorization) toBadix DSS. Sampling is done by using purposive sampling, with minimum requirement of respondent to be workingin Telkomsel Regional Sumbagsel for more than one year and having used badix for more than six months. From thequestionnaire distributed, 37 respondents were in accordance with the minimum requirements to be a sample in thisstudy. Data analysis technique was multivariate dependent-based which is variance-based matrix Structural EquationModeling (VB-SEM) with Partial Least Square (PLS) as the software used. The result showed that the system quality(path 0.24), information quality (path 0.49) gave signi cant in uence on User's satisfaction by 47%. User's satisfactionfrom Badix gives signi cant e ect on net bene ts of 41% proportion, while Service quality is not proven empirically togive signi cant in uence on User's Satisfaction.

Keywords: Information system; Decision supporting system; Tough business competition (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:aya:ijbeaa:2017:p:211-219

DOI: 10.24088/IJBEA-2017-23006

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