Dimensions for the Help-seeking Process Relevant in Organizations

Birgitta Maria Kopp, Stephanie Maitegretsch and Heinz Mandl
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Birgitta Maria Kopp: University of Munich, Munich, Germany
Stephanie Maitegretsch: Ministry of National Education, Children and Youth, Rue Aldringen, Luxembourg
Heinz Mandl: University of Munich, Munich, Germany

International Journal of Business and Economic Affairs (IJBEA), 2017, vol. 2, issue 4, 227-239

Abstract: In this survey study, we investigated dimensions relevant to the help-seeking process in organizations. Atheoretical framework was developed including two issues: First, dimensions correlating with the help-seeking processincluding characteristics of the help-seeker, characteristics of the helper, organizational, contextual and technicalcharacteristics; and second, the help-seeking process with four steps, namely decision, identi cation, interaction, andevaluation. Based on this model, a eld survey study was conducted in order to detect correlations between them. Eightyemployees of an international biotechnology company were asked to ll-in a questionnaire on these aspects. Means ofall help-seeking dimensions were calculated and correlated with the four process steps. Results indicated that almost alldimensions were related with diverse steps of the help-seeking process. This study shows for the rst time importantcorrelations between theoretically relevant dimensions of help-seeking and the help-seeking process, which should betaken more into account to improve the work ow.

Keywords: Help-seeking; Organizational processes; Help-seeking dimensions (search for similar items in EconPapers)
Date: 2017
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Persistent link: https://EconPapers.repec.org/RePEc:aya:ijbeaa:2017:p:227-239

DOI: 10.24088/IJBEA-2017-24002

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