Exploring Processes that are Used for Managing Knowledge in theHigher Education Environment: A Case Study in a Queensland Regional University

Atheer Abdullah Mohammed, Abdul Hafeez-Baig and Raj Gururajan
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Atheer Abdullah Mohammed: School of Management & Enterprise University of Southern Queensland, Toowoomba, Australia
Abdul Hafeez-Baig: School of Management & Enterprise University of Southern Queensland, Toowoomba, Australia
Raj Gururajan: School of Management & Enterprise University of Southern Queensland, Toowoomba, Australia

International Journal of Business and Economic Affairs (IJBEA), 2018, vol. 3, issue 2, 73-90

Abstract: This paper aims to investigate generated themes related to knowledge management processes in theAustralian higher education sector as there are practical advantages for universities that are concentrated on improvingknowledge. Knowledge is a primary source of competitive advantage for educational institutions. Moreover, knowledgeparticipates in increased rankings and pro ts of higher education institutions. The university's ranking is aligned withtheir skilled employees as manipulations of knowledge which contribute signi cantly to universitys performance byattracting new students and securing funds for further research. This study depends on brainstorming as a key approachfor data collection. The sample comprised of six Information Communication Technology (ICT) managers who areworking at a Queensland Regional University (QRU). A high-level brainstorming session was transcribed and thematicallyanalysed by using both manual methods and NVivo 11 software to code, recode and generate themes.The brainstormingsession led to the identi cation of eight key themes: knowledge creation, transfer, utilisation, storage, evaluation, capture,sharing, and knowledge construction. This study o ers more arguments for adding more new ideas in regards to thepolicies of Australian higher education in general and Queensland speci cally. This study is limited to small sample size

Keywords: Brainstorming; Knowledge management; Higher education (search for similar items in EconPapers)
Date: 2018
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Persistent link: https://EconPapers.repec.org/RePEc:aya:ijbeaa:2018:p:73-90

DOI: 10.24088/IJBEA-2018-32004

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