A new era in corporate real estate outsourcing

Maureen Ehrenberg
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Maureen Ehrenberg: CEO, Blue Skyre, USA

Corporate Real Estate Journal, 2016, vol. 6, issue 1, 75-87

Abstract: An evolution is happening in the way businesses around the world manage their corporate facilities. A new ‘Outsourcing 4.0’ model has emerged, in which large client companies retain relatively small, or ‘thin’, in-house teams supplemented by one or more global service providers taking a strategic command of the execution, costs and interaction with the business. In this model, in-house teams and outsourced providers use sophisticated data and analytics technologies, best practices and benchmarking to streamline and standardise facilities management in a shared services-type approach to gain leverage, improve employee productivity and create a channel for employee experience initiatives. The need for more sophisticated business intelligence capabilities is furthering the outsourcing evolution, because CRE teams are looking to their outsourced service providers for sophisticated data-driven digital FM approaches to reducing costs, improving productivity, optimising space utilisation and developing workplace strategy. The increased productivity, pricing leverage, improved regulatory compliance and access to resources that Outsourcing 4.0 can deliver make the company’s portfolio more productive and its impact on business results more meaningful.

Keywords: compliance; outsourcing; data and analytics; digital FM; experience level agreements; ELA; SLA; KPI; workplace strategy; occupancy costs; trusted advisor; global service providers (search for similar items in EconPapers)
JEL-codes: R3 (search for similar items in EconPapers)
Date: 2016
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