Turning disruption into opportunity: Leading corporate real estate in a post-COVID-19 world

Lisa M. Chan and Scott P. Foster
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Lisa M. Chan: Global Portfolio Management and Head Canada/Caribbean, Canada
Scott P. Foster: Senior Vice President and Global Head of Corporate Real Estate, Canada

Corporate Real Estate Journal, 2022, vol. 11, issue 3, 202-213

Abstract: As we emerge from the COVID-19 pandemic, corporate real estate (CRE) teams will be challenged with helping to define the new ‘workplace’ for now and into the future. Evolving the CRE operating model will be fundamental in supporting the transformation of the workplace, while driving the need for better partnerships and support models for business unit engagement. Building the enhanced employee experience will rely on the successful integration of CRE, human resources (HR), technology and risk in formulating engaging workplaces that enable employees to adapt and thrive within various environments. This paper will show how RBC’s CRE team is turning the disruption of the pandemic into an opportunity to evolve the workplace through increased flexibility, technology, innovation, collaboration, and through the vehicles of employee experience and space-as-a-service.

Keywords: hybrid work; operating model; flexible work; return to premises; technology; employee experience (search for similar items in EconPapers)
JEL-codes: R3 (search for similar items in EconPapers)
Date: 2022
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