The great upgrade: Why human performance metrics will drive the future of the workplace

Kate Davis, Elizabeth Fallon and Casey Lindberg
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Kate Davis: HKS Architects, USA
Elizabeth Fallon: HKS Architects, USA
Casey Lindberg: HKS Architects, USA

Corporate Real Estate Journal, 2023, vol. 12, issue 2, 142-150

Abstract: As we redefine the workplace in the post- COVID-19 era, one question looms large: how should we measure success? This paper offers an overview of the changing work landscape and discuss why the metrics we used to assess workplace performance yesterday will not work today — or tomorrow. Instead, the paper offers advice on how to devise workplace performance metrics that better align with business goals and employee engagement. In doing so it considers why we should lean into the current disruption of workplace metrics to reconsider long held standards of measurement for workplace efficiency, compares effectiveness between traditional and new measures focused on effectiveness and efficiency of hybrid workplaces and defines how new metrics offer opportunities to activate any organisation’s single biggest investment — its talent.

Keywords: workplace; metrics; effectiveness; measures; benchmarks; hybrid (search for similar items in EconPapers)
JEL-codes: R3 (search for similar items in EconPapers)
Date: 2023
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Persistent link: https://EconPapers.repec.org/RePEc:aza:crej00:y:2023:v:12:i:2:p:142-150

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