UniCredit workplace transformation 2.0: Embracing the ‘new normal’

Giovanni Bevilacqua, Marina Figoli and Klaus Sandbiller
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Giovanni Bevilacqua: UniCredit S.p.A., Milan, Italy
Marina Figoli: Group Real Estate — Head of GRE ESG, Innovation Projects & Monitoring, UniCredit, Italy
Klaus Sandbiller: Group Real Estate — GRE ESG, Innovation Projects & Monitoring, UniCredit, Italy

Corporate Real Estate Journal, 2023, vol. 12, issue 3, 238-254

Abstract: UniCredit was an early mover in the financial industry, introducing activity-based working at scale aiming for both cost-efficient property solutions and the introduction of new ways of working, with a particular focus on collaboration and well-being. This paper highlights how UniCredit is expanding this concept further for the post pandemic era with the aim of creating a truly hybrid workplace, blending physical and digital space, turning corporate environmental, social and governance (ESG) commitments into action and improving the employee experience. Case studies and pilots have demonstrated how large corporate organisations in the financial services industry and beyond could transform their real estate portfolio and the workplace to embrace the ‘new normal’, reconciling the ESG-driven objectives of sustainability, resilience and improved employee experience with cost efficiency.

Keywords: hybrid workplace; future office; employee experience; ESG (search for similar items in EconPapers)
JEL-codes: R3 (search for similar items in EconPapers)
Date: 2023
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