The post-pandemic workplace across specialised knowledge in-person (SKIP) organisations

Swapna Sathyan, Christopher Lambert, Allison P. Wilson-Maher and Derek Tasch
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Swapna Sathyan: Blue Cottage of CannonDesign, CannonDesign, USA
Christopher Lambert: Senior Vice President, Strategy Consulting, Blue Cottage of CannonDesign, USA
Allison P. Wilson-Maher: Vice President, Real Estate, Design and Construction, Penn Medicine, USA
Derek Tasch: Health System Architect, Real Estate, Design and Construction, Penn Medicine, USA

Corporate Real Estate Journal, 2023, vol. 12, issue 3, 275-288

Abstract: The remote/hybrid work environment remains a central topic considering an evolving workforce desiring more autonomy and COVID-19’s acceleration of workplace culture and expectations. This paper examines the adoption of remote work inside organisations within industry sectors in which in-person on-site work plays an important role for teams with specialised, skilled labour. Organisations within these specialised knowledge in-person (or SKIP) sectors face specific challenges in catering to the extremities in the hybrid spectrum, from primarily on-site to primarily remote and in adapting to an increase in remote work in the near and long term. Synthesising insights from decades of consulting experience shaping the future of work, in-depth analysis of data from multiple sources and current research, this paper highlights the case for change and illustrates the efforts at a leading academic medical centre to transition the organisation to the future of work.

Keywords: future of work; workplace transformation; workplace strategy; master planning; hybrid work; culture; workplace experience (search for similar items in EconPapers)
JEL-codes: R3 (search for similar items in EconPapers)
Date: 2023
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