CIO and CISO collaboration for a shared vision that enables a cyber-resilient future

Nastassja Van Den Heever
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Nastassja Van Den Heever: First National Bank South Africa, South Africa

Cyber Security: A Peer-Reviewed Journal, 2023, vol. 7, issue 1, 33-43

Abstract: This paper provides an alternative perspective on how to manage cyber resiliency within an organisation, utilising common customer relationship management principles and techniques. Arguably two of the most important principles would be to ‘listen and understand’ one’s customer (‘understand all stakeholders within a process’, ‘understand the implementation cycles’, ‘understand the business challenges’, ‘understand the true requirements and outcomes a customer hopes to achieve’, ‘understand importance of requirements in relation to existing priorities’, ‘understand the strategy’, and many more examples). Organisations utilise sales management processes to drive profits, and CISOs could benefit from following similar processes or utilise common metrics in achieving the same success with information technology and, more importantly, security operational outcomes. This does require a degree of cultural open-mindedness and does not take away from the knowledge, training, experience and understanding required as a cyber security professional. Rather it focuses direction to reigniting the passion for the job, while trying to navigate the many challenges cyber security professionals face today.

Keywords: resiliency; strategy; alignment; context; data; structure (search for similar items in EconPapers)
JEL-codes: M15 (search for similar items in EconPapers)
Date: 2023
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