Managing change in passenger security screening

Paul Bloch and Claire Payne

Journal of Airport Management, 2007, vol. 1, issue 3, 242-248

Abstract: The scenes at UK airports on 10th August, 2006 demonstrated the impact that unplanned change can have on airport operation. However, change is nothing new to the passenger security-screening environment: over recent years, airports have implemented a series of aviation security regulations. If change is made to an operation without engineering the process, a reduction in throughput and productivity and an increase in passenger congestion and delays can be expected.These effects are experienced at many airports today.This paper explores a short-term solution to effectively integrating new processes into a passenger security-screening operation. It then discusses long-term options to respond to the challenges of the future.The paper applies the industrial engineering principles explored in the paper ‘Optimising passenger security-screening operations’from Journal of Airport Management, Vol. 1 No. 1.

Keywords: airports; security; regulations; passenger; screening; change management (search for similar items in EconPapers)
JEL-codes: M1 M10 R4 R40 (search for similar items in EconPapers)
Date: 2007
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