Investigating the differences in transfer passengers' perceptions of airport service quality

Jin-Woo Park and Se-Yeon Jung

Journal of Airport Management, 2011, vol. 5, issue 4, 368-375

Abstract: This paper seeks to investigate the differences in transfer passengers' perceptions of airport service quality at Incheon International Airport. To investigate the differences in passengers' perceptions, one-way analysis of variance (ANOVA) was applied to data collected from the three major transfer passenger groups, namely, English, Chinese and Japanese-speaking people. The results reveal that transfer passengers' perceptions of airport service quality are significantly different according to differences in cultural backgrounds.

Keywords: transfer passenger; airport service quality; ANOVA; Incheon International Airport (search for similar items in EconPapers)
JEL-codes: M1 M10 R4 R40 (search for similar items in EconPapers)
Date: 2011
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Persistent link: https://EconPapers.repec.org/RePEc:aza:jam000:y:2011:v:5:i:4:p:368-375

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