Enhancing immigration services at DXB: A passenger satisfaction survey

Assaad Farah and Shadi Abouzeid

Journal of Airport Management, 2014, vol. 8, issue 3, 264-274

Abstract: This paper describes the main steps involved in the development and implementation of the first phase of a large project aimed at improving immigration services at Dubai International Airport (DXB). This endeavour consisted of a survey study based on responses collected from 11,091 passengers using DXB’s terminals during summer 2012. The project is led by the American University in Dubai’s Center for Executive Programs and Professional Services (CEPPS) on behalf of the General Directorate of Residency and Foreigners’ Affairs–Dubai. This paper highlights the key quantitative findings as well as some recommendations reported in the aforementioned initial project stage.

Keywords: airport immigration; Dubai International Airport (DXB); immigration survey; passenger satisfaction (search for similar items in EconPapers)
JEL-codes: M1 M10 R4 R40 (search for similar items in EconPapers)
Date: 2014
References: Add references at CitEc
Citations:

Downloads: (external link)
https://hstalks.com/article/4427/download/ (application/pdf)
https://hstalks.com/article/4427/ (text/html)
Requires a paid subscription for full access.

Related works:
This item may be available elsewhere in EconPapers: Search for items with the same title.

Export reference: BibTeX RIS (EndNote, ProCite, RefMan) HTML/Text

Persistent link: https://EconPapers.repec.org/RePEc:aza:jam000:y:2014:v:8:i:3:p:264-274

Access Statistics for this article

More articles in Journal of Airport Management from Henry Stewart Publications
Bibliographic data for series maintained by Henry Stewart Talks ().